Is my purchase safe?
Your purchase is completely safe. Your data is protected in accordance with the Personal Data Protection Act, and the ordering and registration process itself is protected by secure online protocols. However, due to the specifics of the Internet, you must ensure complete security with certain measures yourself (antivirus program, quality passwords, ().
How do I know what’s going on with my order?
You will be notified by email about the progress of the order. In case of any problems, please contact us.
The right of withdrawal of the consumer from the contract.
The consumer (this applies only to natural persons who acquire the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receiving the items that he withdraws from the contract without having to give a reason for his decision. The deadline starts one day after the date of receipt of the items.
In order to exercise the right of withdrawal, the consumer must inform the company ALL & ALL d.o.o., Srednja vas v Bohinju 30, 4267 Srednja vas v Bohinju, tel: +386 (41) 641 082, or via email: info@all-all.si of its decision to withdraw from this contract (eg by letter sent by post or e-mail).
For this purpose, the consumer may optionally use the attached model withdrawal form.
In order to comply with the withdrawal period, it is sufficient that the notice concerning the exercise of the consumer’s right of withdrawal is sent before the expiry of the withdrawal period.
Effects of withdrawal: If the consumer withdraws, the company will reimburse all payments received, including delivery costs (excluding additional costs due to the choice of delivery type) without undue delay and in any case no later than 14 days from the date of receipt of the notice of withdrawal. , which is not the most advantageous standard form of delivery offered by the company). Such reimbursement is made by the company using the same means of payment as used in the execution of the original transaction, unless expressly agreed otherwise; in no case, however, does the consumer bear any costs as a result of this reimbursement.
If the consumer withdraws from the contract, he must return or hand over the purchased goods to the company or a person authorized by the company to take over the goods, immediately or no later than 14 days after notifying the company of the withdrawal. The consumer is considered to return the goods on time if he sends them before the expiry of the 14-day return period.
ALL-ALL d.o.o. may withhold the refund of payments received until the consumer provides proof of return of the goods!
In connection with the withdrawal from the contract, the consumer bears only the direct costs of returning the goods!
In the case of a sales contract, the withdrawal period shall begin on the day on which: the consumer or a third party other than the carrier and appointed by the consumer acquires actual possession of the goods, the consumer or a third party other than the carrier appointed by the consumer acquires actual possession of the last piece goods if the subject of the contract is several pieces of goods ordered by the consumer in one order, the consumer or a third party other than the carrier and named by the consumer acquires actual possession of the last consignment or piece of goods if the delivery consists of several consignments or pieces, the consumer or a third party other than the carrier and designated by the consumer acquires actual possession of the first piece of goods if the delivery of the goods is regular during a given period.
With the exercise of the right of withdrawal, the obligations of the parties regarding the performance of the contract or the conclusion of the contract cease when the consumer has made an offer to conclude the contract.
The consumer is liable for a decrease in the value of the goods if the decrease in value is the result of conduct that is not necessarily necessary to determine the nature, characteristics and functioning of the goods. By exercising the right to withdraw from the contract, the consumer does not assume any obligations other than obligations in accordance with ZVPot.
The consumer must return the item to the seller undamaged and in the same quantity and in the original packaging, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the items to the extent strictly necessary to establish the actual situation. Testing an item that deviates from the above is considered to be the use of items, which means that the consumer loses the right to withdraw from the contract.
The right to a refund of the purchase price in the event of a guarantee and factual errors is regulated in more detail by the provisions of the Consumer Protection Act
The cost of returning goods that cannot be returned by post due to their nature is EUR 50.00 (including VAT).
I want to file a complaint. What is the procedure?
Our goal is satisfied customers, so we strive for quality implementation in all phases, from purchase to delivery! However, if you come across an unloved event in this process and would like to file a complaint, you can do so via e-mail: info@all-all.si. You can also call us at +386 (41) 641 082 or send us a written complaint to the address: ALL & ALL d.o.o., Srednja vas v Bohinju 30, 4267 Srednja vas v Bohinju. The complaint should include your personal information, address and telephone number, as well as the purchase number and a description of the problem.
Upon receipt of your complaint, we will direct it to the area of responsibility. We will notify you within 3 working days of the possibility of resolving your complaint
I got the goods with a defect. What to do?
The seller (ALL-ALL d.o.o.) must deliver the goods to the consumer in accordance with the contract and is liable for material errors of its performance.
The error is real:
The suitability of goods for normal use shall be assessed in the light of normal goods of the same type and taking into account any seller’s statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indication on the goods themselves. The consumer may exercise his rights arising from a material defect if he informs the seller of the defect within two months from the day on which the defect was discovered. The consumer must describe the defect in more detail in the defect notification and allow the seller to inspect the item.
The consumer can notify the seller of the defect in person, of which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.
The seller is not liable for material defects in the goods that appear after two years have passed since the thing was delivered.
A defect in property shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.
To the consumer who has duly informed ALL-ALL d.o.o. about the error, we will:
Rectify the defect in the goods, or
Replace defective goods with new faultless goods, or
In any case, the consumer also has the right to claim compensation from the seller, and in particular to reimburse the costs of materials, spare parts, labor, transport and transportation of products incurred in correcting the material defect. The consumer’s rights shall expire two years after the day on which he informed the seller of the material defect.
If the existence of a defect in the goods or an irregularity in the service provided is not disputed, the company must comply with the consumer’s request as soon as possible, but no later than within eight days. The company must respond in writing to the consumer’s request no later than eight days after receipt, if the existence of a defect in the goods or an irregularity in the service provided is disputed.
Access to the contract to the consumer: The company ALL-ALL d.o.o., keeps issued invoices or purchase contracts in accordance with the law (10 years) from the date of purchase. If the consumer would like to see the contract, he must submit a written statement addressed to the company ALL-ALL d.o.o., Srednja vas v Bohinju 30, 4267 Srednja vas v Bohinju. He must write personal data, the approximate date of purchase and the purchased goods in the statement. The company will provide the contract within 8 days.
Complaints and disputes
In accordance with legal norms, the provider does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
The provider enables online shopping in the territory of the Republic of Slovenia and publishes an electronic link to the online consumer dispute resolution platform (SRPS) on its website.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
Notice: “Waste electrical and electronic equipment (WEEE) is a special type of waste due to its composition and content of hazardous components, so it must be separated from other waste and treated and recycled accordingly. For this purpose, we would like to inform you that you can hand in your used electrical and electronic equipment free of charge to the collection points of ZEOS d.o.o., which ensures the proper handling of WEEE on our behalf. You can find the nearest and most suitable location for the WEEE show and other information at www.zeos.si. “
You will find the answers to the questions related to shopping on all-all.si on the website itself, and if you do not find the desired information, we are also available individually.
ALL-ALL is at your disposal:
by phone – +386 (41) 641 082
via e-mail: info@all-all.si
During the operating hours of ALL-ALL d.o.o. we are at your disposal for general information, information regarding orders and collection of ordered products in case of selected personal collection.